Shipping policy
Shipping Policy
Last updated: October 17, 2025
Business Name: Agewell Formulas LLC
Address: 30 N Gould St, Ste 56711, Sheridan, WY 82801
Email: support@agewellformulas.com
Order Processing Times
All orders are fulfilled by our trusted U.S. fulfillment partner Supliful.
-
Processing time: 2–5 business days before shipment.
-
Large orders (200+ units): 5–10 business days.
-
Processing begins once your order status changes to “Accepted.”
-
During the first 2 hours after placing an order (status: “New”), you may still request address changes or cancellation.
-
Once an order is “Accepted”, it is sent to our fulfillment team and cannot be changed or canceled.
You’ll receive a shipping confirmation email with tracking information as soon as your order is dispatched.
Estimated Shipping Times
All products are shipped from the United States.
Below are the average delivery timeframes once your order has been fulfilled:
United States
-
Standard Shipping (USPS): 1–4 business days
-
Express Shipping (USPS Priority): 1–3 business days
International Shipping
| Region | Countries | Estimated Delivery (FedEx) |
|---|---|---|
| Zone 1 | Canada | 2–5 business days* |
| Zone 2 | France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden | 2–5 business days* |
| Zone 3 | Australia, Indonesia, Macau, New Zealand, Philippines, Thailand, Vietnam, South Korea | 2–5 business days* |
*Please note: International shipments may experience delays due to customs clearance or local postal handling times.
Customs, Duties & Taxes
All international orders are subject to customs and import duties, which vary by country and are the responsibility of the recipient.
We are unable to control or predict these fees and do not reimburse customs charges or import taxes.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Shipping Issues
If your package is lost, delayed, or arrives damaged, please contact support@agewellformulas.com within 30 days of the estimated delivery date.
We’ll work with our fulfillment partner to investigate and, if applicable, issue a replacement or refund according to our Refund Policy (replace with your refund policy link).
Order Changes & Cancellations
You may update your shipping address or cancel your order within 2 hours of placing it, before it moves into “Accepted” status.
Once fulfillment begins, no changes or cancellations can be made.
Delivery Responsibility
Please ensure your shipping address is complete and accurate.
We are not responsible for packages returned due to incorrect addresses, unclaimed shipments, or customs refusal.
If a package is returned to our fulfillment center, you will be responsible for reshipment costs.
Questions
If you have any questions about shipping or delivery, please contact us at support@agewellformulas.com.
Shipping Policy
Last updated: October 17, 2025
Business Name: Agewell Formulas LLC
Address: 30 N Gould St, Ste 56711, Sheridan, WY 82801
Email: support@agewellformulas.com
Order Processing Times
All orders are fulfilled by our trusted U.S. fulfillment partner.
-
Processing time: 2–5 business days before shipment.
-
Large orders (200+ units): 5–10 business days.
-
Processing begins once your order status changes to “Accepted.”
-
During the first 2 hours after placing an order (status: “New”), you may still request address changes or cancellation.
-
Once an order is “Accepted”, it is sent to our fulfillment team and cannot be changed or canceled.
You’ll receive a shipping confirmation email with tracking information as soon as your order is dispatched.
Estimated Shipping Times
All products are shipped from the United States.
Below are the average delivery timeframes once your order has been fulfilled:
United States
-
Standard Shipping (USPS): 1–4 business days
-
Express Shipping (USPS Priority): 1–3 business days
International Shipping
| Region | Countries | Estimated Delivery (FedEx) |
|---|---|---|
| Zone 1 | Canada | 2–5 business days* |
| Zone 2 | France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden | 2–5 business days* |
| Zone 3 | Australia, Indonesia, Macau, New Zealand, Philippines, Thailand, Vietnam, South Korea | 2–5 business days* |
*Please note: International shipments may experience delays due to customs clearance or local postal handling times.
Customs, Duties & Taxes
All international orders are subject to customs and import duties, which vary by country and are the responsibility of the recipient.
We are unable to control or predict these fees and do not reimburse customs charges or import taxes.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Shipping Issues
If your package is lost, delayed, or arrives damaged, please contact support@agewellformulas.com within 30 days of the estimated delivery date.
We’ll work with our fulfillment partner to investigate and, if applicable, issue a replacement or refund according to our refund policy.
Order Changes & Cancellations
You may update your shipping address or cancel your order within 2 hours of placing it, before it moves into “Accepted” status.
Once fulfillment begins, no changes or cancellations can be made.
Delivery Responsibility
Please ensure your shipping address is complete and accurate.
We are not responsible for packages returned due to incorrect addresses, unclaimed shipments, or customs refusal.
If a package is returned to our fulfillment center, you will be responsible for reshipment costs.
Questions
If you have any questions about shipping or delivery, please contact us at support@agewellformulas.com.